How may we be of help?
Go to the USE YOUR BOX page. Enter the Pass ID and Pass Security Code. This will give you access to all the experiences available with your box.
This will depend on the cancel policy of the partner you booked your experience with. Your first step will be to contact your experience provider. Some partners may not offer any refund but will allow you to change your booking date. Some partners will allow refunds. In this case, please contact our lovely team at [email protected] with your Pass ID and Pass security code and we will refund your pass and you will be able to book the experience of your choice.
If you would like to upgrade your box please contact us at [email protected] with your Pass ID and Pass security code. You will be able to pay the difference (if any) and we will update the value of your pass. You then have access to all the new experiences available on our website and go through the normal booking process.
You should normally receive your order within 2-5 business days depending on your postcode and shipping option. You may encounter some delays due to COVID-19. Feel free to contact our lovely team at [email protected] if you need any help.
If you have lost your pass, please contact us at [email protected]. We will do our best to try and recover your Pass ID and Pass Security Code from your receipt (if bought offline) or from your name and order number (if bought online).
While you are booking your experience with the experience provider, you can pay the difference and book for a second person.
In 99% of the case, your experience will be fully covered. For some extreme adventures, you might need to pay a small deposit that you will be refunded once the activity completed.